CLAIMS & APPEALS ASSISTANCE
A DAV National Service Officer (NSO) is available at Department Headquarters
1st Monday of each month 8am - 3 pm
3013 A-B Peters Creek Rd.
Roanoke, VA 24019
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NOTE: Do not use the Chat feature below to contact us about any claims-related issues.
Use one of the emails/phone numbers on this page.
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DAV benefits advocates are available across the country to help veterans navigate their VA benefits and provide counseling for veterans on claims and appeals—all at no cost to the veteran.
All DAV National Service Officers are disabled veterans here to serve you!
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Some of the issues that a National Service Officer (NSO) can assist with:
- Assisting veterans in filing claims with the Department of Veterans Affairs for compensation, pension, healthcare, and other benefits.
- Caregiver benefits
- Guidance on state and local veterans benefits
- Burial benefits for qualified veterans and their spouse
- Vocational Readiness and Employment benefits
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Need guidance with transition from military to civilian life?
A Transition Service Officer (TSO) can assist with:
- Assisting service members at military installations throughout the nation in filing claims with the Department of Veterans Affairs for compensation, pension, healthcare, and other benefits.
- By filing compensation claims at separation centers, where service records and examination facilities readily available DAV is able to provide better, more prompt service to service members as they transition to civilian life.
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There are a few ways to contact a National Service Officer (NSO) with questions about claims, appeals or other benefits; or a Transition Service Officer (TSO) if you are making the transition to civilian life.
DAV has established a toll-free number to speak directly with a National Service Officer (NSO)
from 9am to 4pm Monday through Friday: 888-604-0234
You may also get some of your questions answered on benefitsquestions.org
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NOTE: Do not use the Chat feature below to contact us about any claims-related issues.
Contact one of the Regional Offices listed below.
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DAV Regional Service Offices that serve Virginia Veterans:
DAV National Service Office - Roanoke, VA DAV National Service Office - Washington, D.C.
(located at the VA Regional Office) (located at the VA Regional Office)
210 Franklin Road SW, Rm. 808 1722 I Street, NW, Rm. 210
Roanoke, Virginia 24011 Washington, D.C. 20421
Telephone: 540-597-1731 Telephone: 202-530-9260
Fax: 540-597-1734 Fax: 202-530-9298
e-mail: DAV.VBAROA@va.gov e-mail: DAV.VBAWAS@va.gov
The NSOs at the regional offices are only allowed one phone line per veterans service organization (VSO)
in the federal buildings, so reaching them by phone can be difficult.
Sending an email to the appropriate office will get you a faster response.
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You may also contact your nearest DAV Chapter and speak with a certified Chapter Service Officer.
To find the Chapter closest to you by your Zip Code, click here
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Schedule for all 2024 DAV Benefits Information Seminars: click here
One information seminar in Virginia this year: 20 March 2023, 4:30pm - 6:30pm Hotel Madison
20 E. Gay St., Suite A
Harrisonburg, VA
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NOTE:
The Chat feature below is operated from 8am-8pm
Monday to Saturday
by our Webmaster - not the Regional Service Office - and cannot be used for assistance with claims and/or appeals