DAV Claims & Benefits Assistance in Virginia
The Department of Virginia offers numerous ways for veterans and their families to get claims help.
This support is coordinated by the Department Service Commission through the Chapter Service Officer (CSO) and Department Service Officer (DSO) programs.
DAV National Service Officer
​
Available 1st Monday of each month, 8am–3pm
Department Headquarters: 3013 A-B Peters Creek Rd., Roanoke, VA 24019
Who Can Help with DAV Claims & Benefits Assistance?
There are three types of Service Officers dedicated to helping veterans and their families access benefits and file claims:
1 / National Service Officers (NSOs)
Professional advocates, typically located at VA Regional Offices, specializing in assisting veterans with VA compensation, pension, healthcare, and appeals. NSOs are experts in navigating VA systems and handling complex claims.
2 / Department Service Officers (DSOs):
Full-time DAV professionals based at VA Medical Centers throughout Virginia. DSOs provide personalized support and guidance to veterans, helping them with claims and benefits at both the department and medical center levels.
3 / Chapter Service Officers (CSOs):
Trained volunteers located throughout local DAV Chapters across Virginia. CSOs offer face-to-face assistance in their communities, helping veterans and families start claims and access resources.
National Service Officers (NSOs)
DAV National Service Officers are your primary resource for complex VA claims and appeals.
Located at VA Regional Offices and other key locations, NSOs guide veterans through the claims process—including compensation, pension, healthcare, and benefits appeals.
Services include:
-
Navigating complex benefit programs
-
Advocacy for claims and appeals at the national level
-
Support with paperwork and claim evidence preparation
Contact an NSO:
210 Franklin Road SW, Rm. 808, Roanoke, VA 24011
Phone: 540-597-1731 | Email: DAV.VBAROA@va.gov
1722 I Street, NW, Rm. 210, Washington, DC 20421
Phone: 202-530-9260 | Email: DAV.VBAWAS@va.gov
National Toll-Free Service Line
888-604-0234 (Monday–Friday, 9:00 AM–4:00 PM)
What is a DSO/CSO?
The DAV Department of Virginia offers a comprehensive network of support for veterans and their families, coordinated through the Department Service Commission. The core of this help is delivered via the Chapter Service Officer (CSO) and Department Service Officer (DSO) programs.
Local Support Through CSOs
-
Chapter Service Officers (CSOs) are specially trained volunteers embedded in more than 160 local DAV Chapters throughout Virginia.
-
CSOs provide in-person, community-based support, helping veterans and their families start and process claims, gather necessary documentation, and access both state and federal benefits.
-
As fellow veterans or family members, CSOs understand the unique challenges faced by their communities and are committed to providing individualized assistance.
-
Locate your local DAV Chapter and CSO:
Find Your Local Office
Video Resources
